Refund policy
Return & Refund Policy
HUGS & DRUGS USA
Made Just for You
At HUGS & DRUGS USA, most of our products are made to order. Each item is created specifically for you after your order is placed.
Because of this, we generally do not accept returns or exchanges for changes of mind, incorrect sizes or colors selected at checkout, or personal preferences.
We want you to love what you ordered, though, and we're here to help if something goes wrong.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 calendar days of delivery.
Include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
We'll review the situation and arrange an appropriate replacement or refund when warranted, at no additional cost to you.
Personalized Products
Personalized and custom-made products are generally final sale once production begins.
Please double-check all names, spelling, photographs, messages, sizes, colors, and customization details before placing your order.
If we make an error or your personalized product arrives damaged or defective, contact us so we can make it right.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
Orders that have already entered production generally cannot be canceled or modified. If production has not started, we will do our best to accommodate your request.
Returns and Exchanges
Because our products are primarily made to order, we do not offer standard returns or exchanges for non-defective items.
Please do not send products back without contacting us first. Most damaged or defective item claims can be resolved using photographs without a physical return.
If a return is necessary, we will provide instructions and the appropriate return address. For approved defective or incorrect items, we will cover any required return shipping costs.
Refunds
When a refund is approved, it will be issued to your original payment method.
Refund processing times depend on your payment provider or financial institution. We will notify you when your refund has been processed.
Lost or Missing Orders
If your order has not arrived by the expected delivery date, please contact us. We will investigate the shipment and work toward an appropriate resolution.
Contact Us
For questions about your order, returns, or refunds, please reach out through our website:
https://hugsdrugusa.myshopify.com/pages/contact
We appreciate your support of our independent creative business.
HUGS & DRUGS USA — A little weird. A lot of heart.
Nothing in this policy limits rights or remedies available under applicable consumer protection laws.