Shipping policy
Shipping Policy
HUGS & DRUGS USA
Thank you for shopping with HUGS & DRUGS USA! We're an independent creative merchandise brand, and most of our products are made especially for you after your order is placed.
Order Processing & Production
Most of our merchandise is produced on demand through our trusted printing and fulfillment partners.
Production times vary depending on the product, availability, and fulfillment provider. Most orders typically enter production shortly after being placed.
Because products are made to order, please allow additional time for production before shipping.
Shipping Locations
We currently focus on shipping orders within the United States.
Shipping availability is determined by the delivery options offered at checkout.
Shipping Rates
Shipping costs are calculated and displayed during checkout based on the products ordered, delivery destination, and available shipping methods.
Please review your shipping total before completing your purchase.
Estimated Delivery Times
Delivery times vary by product, production location, destination, and shipping carrier.
Any estimated delivery dates are estimates rather than guaranteed arrival dates.
Production and shipping are separate stages, and total delivery time includes both.
Multiple Items & Separate Shipments
Some products are fulfilled by different printing partners.
If you order multiple items, they may arrive in separate packages and on different dates.
You may also receive multiple tracking numbers for the same order.
Order Tracking
When tracking information is available, it will be provided after your order ships.
Please allow time for shipping carriers to update their tracking systems.
Shipping Delays
Although we work to get your order to you as quickly as possible, unexpected delays can occur due to production issues, carrier disruptions, weather, holidays, or circumstances beyond our control.
If a delay occurs, please contact us so we can help investigate.
Incorrect Shipping Addresses
Please double-check your shipping address before placing an order.
If you notice an error, contact us immediately at hugsdrugsus@gmail.com.
We will do our best to correct the address before fulfillment or shipment, but changes cannot always be guaranteed.
Additional shipping charges may apply when an incorrect address provided at checkout requires reshipment, where permitted by law.
Lost, Missing, or Damaged Packages
If your order arrives damaged, is missing items, or appears to have been lost in transit, please contact us at:
hugsdrugsus@gmail.com
Include your order number and a description of the issue. For damaged items, please include clear photographs when possible.
We will investigate and work toward an appropriate resolution in accordance with our policies and applicable consumer protection laws.
Questions?
We're happy to help!
Email: hugsdrugsus@gmail.com
Website: https://hugsdrugusa.myshopify.com/
HUGS & DRUGS USA
Original creations. A little weird, a lot of heart.